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“We were just as pleased as could be…..To have our own guide who could tell us about the things we were most interested in, to be picked up & dropped off right at our hotel door, to have the itinery tailored to our own pace & interests, to have all admissions taken care of, to enjoy a leisurely lunch – all these things made this tour far superior to a large group tour.”
K. W. & family, Illinois, USA.

Terms & Conditions

These are the Conditions of Bookings of Ksp Online Ltd. t/a Oakwood Tours. The contract between the parties is made on the terms outlined herein.

Prices - Prices are based on known costs at May 2007 and are subject to change without notice.

Reservations - Oakwood require a 50% deposit at time of booking. The balance will be due no later than two weeks before the tour date. Oakwood will provide you with a detailed invoice and a PayPal link to make payment. If you are not a registered PayPal user you will still be able to transact this way.

What the price includes - This is specifically stated on your quotation. Prices do not include gratuities to the guide or driver.

Smoking - Smoking is not permitted but all tours make frequent stops.

Children- Children under sixteen must be accompanied by an adult.

Seniors- Age 60 years and over.

Cancellations – The cost to you of canceling your tour is dependent on the date of cancellation:- more than 30 days prior £99; 14-30 days prior 30%; 1-14 days prior 70%; day of tour departure 100%.

Accident or Loss - We have no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees' negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the tour cost. We do not own or manage the train, ships, vehicles, accommodation and restaurants used and we have no liability for loss or damage caused by the proprietors or operators thereof.

Personal Insurance - Is not included. Please discuss this with your Travel Agent.

Tour information / General Conditions - In the event of 'Places of Interest' being closed, or road conditions en-route prevent the tour as advertised being operated, every endeavour will be made to substitute an alternative, but the Company reserves the right to cancel or alter arrangements. We may, at our discretion, require any person to withdraw from any tour if we deem their acts or conduct offensive or a nuisance to other passengers, and we shall have no further liability. We reserve the right to use vehicles as dictated by demand. We also reserve the right to alter at any time any price, place visited or itinerary owing to unforeseen circumstances. Every endeavor will be made to advise customers in advance of any alterations which are deemed necessary.

In the event of any customer not being carried for any cause whatsoever, no liability will be accepted by the operators beyond the refund of their tour cost. Should the customer fail to arrive or arrive late at the starting point or during the tour, then no liability whatsoever can be entertained. All matters concerning this booking shall be subject to English Law. If you have comments about your sightseeing tour, you should make them to the company. Ksp Online Limited t/a Oakwood Tours. Registered Office; Old Coach House, Stables Court, 67A Upper St John Street, Lichfield, WS14 9DU.